Terms & Conditions

Last updated: 25 July 2026

Welcome to The K-Beauty Shop. These Terms & Conditions apply when you access our website, create an account, purchase products, submit content, or otherwise use our online services.

By using this website or placing an order, you agree to these Terms & Conditions. Please read them carefully before completing a purchase.

Nothing in these Terms & Conditions limits or excludes any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable law.

About The K-Beauty Shop

The K-Beauty Shop is a New Zealand-based retailer offering Korean skincare, beauty, and related products.

For questions about these terms or an order, please contact us at support@thekbeautyshop.net.

Eligibility to Place an Order

You must be at least 18 years old and legally capable of entering into a contract to place an order through this website.

If you are under 18, you may use this website or make a purchase only with the involvement and permission of a parent or legal guardian.

Website Accounts

You may be able to purchase products as a guest or create a customer account.

You are responsible for:

  • Providing accurate and current account information
  • Keeping your password and login details secure
  • Restricting unauthorised access to your account
  • Notifying us promptly if you believe your account has been compromised

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

Product Information

We aim to ensure that product descriptions, images, ingredients, sizes, colours, prices, availability, and other information displayed on this website are accurate and up to date.

Product packaging, ingredients, labels, colours, and design may occasionally be updated by the manufacturer. Images are provided as a guide, and minor packaging differences may occur without affecting the product itself.

Please read the product packaging, ingredient list, warnings, and instructions supplied with the product before use. If the information on the product received appears materially different from the website description, please contact us before using it.

If a website error materially affects a product you have ordered, we will contact you and provide an appropriate option, which may include continuing with the corrected information, selecting an alternative product, or receiving a refund for the affected product.

Product Availability

All products are subject to availability. Adding a product to your cart does not reserve the product.

In rare cases, a product may become unavailable after an order is placed because of an inventory error, damage, or another reasonable stock-related issue.

If this happens, we will contact you and offer an available solution. This may include waiting for restock, choosing a suitable replacement, or receiving a refund for the unavailable product.

Prices and Payment

Unless clearly stated otherwise, prices displayed on this website are in New Zealand dollars (NZD).

Any applicable shipping charges will be displayed during checkout before you submit payment.

Payment must be made using one of the payment methods available at checkout. The availability of a particular payment method may depend on your device, browser, payment provider, or account settings.

Your payment information is processed through the relevant payment provider. We do not receive or store your complete payment card details.

We may correct an obvious pricing or website error before accepting an order. If payment has already been taken, we will contact you and provide the choice to proceed at the correct price or receive a full refund for the affected item.

Placing and Accepting Orders

When you submit an order, you are offering to purchase the selected products under these Terms & Conditions.

After an order is submitted, you should receive an order acknowledgement by email. This confirms that we have received the order but does not guarantee that every item is available or that the order has been accepted.

An order is accepted when we confirm acceptance or dispatch the order, whichever occurs first.

We may decline or cancel an order before dispatch for a reasonable reason, including:

  • The product is unavailable
  • Payment cannot be authorised or appears unauthorised
  • The delivery address is incomplete, invalid, or outside our supported delivery area
  • An obvious pricing, promotion, or product information error has occurred
  • The order appears fraudulent or intended for unauthorised resale
  • The order breaches a stated purchase limit or these Terms & Conditions

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion to the original payment method.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will try to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing, packing, or dispatch.

If the order has already been dispatched, any return will be handled under our Returns & Refunds Policy and your rights under applicable New Zealand law.

Shipping and Delivery

Shipping options, processing times, estimated delivery periods, free-shipping conditions, tracking, address requirements, and damaged or missing parcel procedures are explained in our Shipping Policy.

Delivery estimates are provided as a guide and may be affected by courier delays, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

We remain responsible for meeting any delivery obligations and consumer guarantees that apply under New Zealand law.

Returns, Refunds, and Exchanges

Our return eligibility requirements, change-of-mind conditions, hygiene exclusions, faulty-product procedures, refund processing, and exchange conditions are explained in our Returns & Refunds Policy.

Our voluntary change-of-mind conditions do not limit your rights when a product is faulty, unsafe, damaged, incorrectly supplied, not fit for purpose, or does not match its description.

Promotions, Coupons, and Discount Codes

Promotions and discount codes may be subject to additional conditions displayed with the relevant offer.

Unless the promotion states otherwise:

  • Discount codes must be entered during checkout
  • Only one discount code may be used per order
  • Discounts cannot be exchanged for cash
  • Discounts cannot be applied to completed orders
  • Minimum-spend requirements are calculated after eligible discounts
  • Shipping charges do not count toward a minimum-spend requirement
  • Some products, brands, bundles, gift cards, or sale items may be excluded
  • Promotions are available only during the stated promotional period

We may cancel or correct a promotion if an obvious technical or pricing error has occurred. We will not retrospectively change the conditions of a promotion for an order that has already been accepted.

Free Gifts, Samples, and Bundles

Free gifts, samples, and promotional products are subject to availability and may be substituted with an item of similar type or value where reasonably necessary.

If a return causes an order to no longer qualify for a free gift, bundle discount, or minimum-spend promotion, the refund may be adjusted as explained in our Returns & Refunds Policy and where permitted by law.

Skincare Information and Product Suitability

Information on this website is provided for general product and educational purposes. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition.

Individual skin types, sensitivities, allergies, health conditions, and results vary. You are responsible for checking product ingredients, warnings, and instructions before use.

We recommend performing a patch test before using a new skincare or beauty product. Stop using a product and seek appropriate professional advice if irritation or an adverse reaction occurs.

If you are pregnant, breastfeeding, receiving medical treatment, have a diagnosed skin condition, or are unsure whether a product is suitable for you, consult an appropriate healthcare professional before use.

Customer Reviews and Submitted Content

If you submit a product review, photograph, question, comment, or other content, you confirm that:

  • The content is based on your genuine experience or is otherwise accurate
  • You have the right to submit and share the content
  • The content does not violate another person’s privacy or intellectual property rights
  • The content is not unlawful, misleading, abusive, discriminatory, defamatory, or promotional spam

You grant The K-Beauty Shop a non-exclusive, royalty-free permission to display, reproduce, format, and use submitted content in connection with our website, products, and marketing. You continue to own your original content.

We may decline, moderate, or remove content that breaches these conditions. We will not remove a genuine negative review solely because it is negative.

Acceptable Website Use

You must not:

  • Use the website for unlawful, fraudulent, or harmful purposes
  • Attempt to gain unauthorised access to the website, accounts, systems, or customer information
  • Introduce malware, harmful code, automated attacks, or disruptive technology
  • Interfere with the website’s security, availability, or normal operation
  • Use automated systems to extract substantial website content without permission
  • Impersonate another person or provide false information
  • Use website content in a way that infringes our rights or the rights of another party

We may restrict or suspend access where reasonably necessary to protect customers, the website, our legal rights, or the security of our services.

Intellectual Property

The website and its original text, layout, graphics, branding, photographs, icons, and other content are owned by or licensed to The K-Beauty Shop and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping and non-commercial purposes. You may not reproduce, modify, republish, distribute, sell, or commercially exploit protected website content without prior written permission from the relevant rights holder.

Product names, logos, trademarks, and images belonging to third-party brands remain the property of their respective owners.

Third-Party Services and Links

This website may contain links to or use services supplied by third parties, including payment providers, courier companies, social media platforms, and external websites.

Third-party websites and services may have their own terms and privacy policies. We are not responsible for external content or services that we do not control, but this does not remove any responsibility we have for services we arrange as part of your purchase.

Website Availability

We aim to keep the website secure and available, but temporary interruptions may occur because of maintenance, updates, technical issues, security incidents, or circumstances outside our reasonable control.

We may update, suspend, or discontinue website features where reasonably necessary. This will not affect orders already accepted or legal obligations already owed to customers.

Consumer Rights and Liability

Products supplied by The K-Beauty Shop come with guarantees that cannot be excluded where the New Zealand Consumer Guarantees Act 1993 applies.

Nothing in these Terms & Conditions excludes, restricts, or modifies any legal right, guarantee, remedy, or liability that cannot lawfully be excluded or limited.

Where permitted by law, we are not responsible for loss caused by your misuse of a product, failure to follow product instructions or warnings, unauthorised website use, or information supplied inaccurately by you.

Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

By using this website, you acknowledge that information may be processed by service providers necessary to operate the website, process payments, fulfil orders, provide customer support, and deliver products, subject to appropriate privacy and security requirements.

Changes to These Terms

We may update these Terms & Conditions when our services, policies, technology, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Changes will apply from the date they are published and will not retrospectively alter an order already accepted unless required by law or agreed with you.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any dispute will be handled under applicable New Zealand law. Nothing in this section limits any right you may have to use the Disputes Tribunal, regulatory complaint process, or another legally available dispute-resolution option.

Contact Us

For questions about these Terms & Conditions, your account, or an order, please contact:

The K-Beauty Shop
Email: support@thekbeautyshop.net
Location: Howick, Auckland, New Zealand