Shipping Policy

Last updated: 25 July 2026

Shipping Within New Zealand

The K-Beauty Shop currently ships products held in our New Zealand stock to addresses throughout New Zealand.

Orders are carefully packed and dispatched from our New Zealand location. Please ensure that your delivery address is complete and accurate before placing your order.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or New Zealand public holidays will be processed on the next business day.

During major promotions, holidays, or unusually busy periods, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Auckland: 1–2 business days
  • Other major New Zealand cities: 2–4 business days
  • Rural addresses: Please allow an additional 1–3 business days

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to courier operations, severe weather, public holidays, incorrect addresses, or circumstances outside our control.

Shipping Charges

Free standard shipping is available for New Zealand orders of NZ$50 or more after discounts have been applied.

Shipping charges for orders below NZ$50 will be displayed at checkout before payment.

Rural delivery charges, if applicable, will also be shown at checkout.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided with your order after dispatch.

Please allow some time for the courier’s tracking system to update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address was incorrect, incomplete, or undeliverable, additional shipping charges may apply before the order can be resent.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered the packing or dispatch process.

Authority to Leave

If a parcel is delivered under an authority-to-leave arrangement, responsibility for the parcel transfers to the customer once the courier records the parcel as delivered.

If you require a signature or have specific delivery instructions, please contact us before placing your order or add clear instructions during checkout where available.

Delayed or Missing Parcels

If your parcel has not arrived within the expected delivery period, please check the tracking information first.

You may then contact us with your order number so we can assist with a courier enquiry.

A parcel marked as delivered by the courier will be investigated with the courier before a replacement or refund is considered.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the parcel and shipping label
  • Photographs of the packaging and affected products

Please keep all packaging until the issue has been reviewed.

Out-of-Stock Products

If a product becomes unavailable after an order is placed, we will contact you with the available options. These may include a replacement product, waiting for restock, or a refund for the unavailable item.

International Shipping

International shipping is not currently available unless clearly stated during checkout.

Orders can only be delivered to destinations supported by the shipping options displayed at checkout.

Contact Us

For shipping questions, please contact us:

The K-Beauty Shop
Email: support@thekbeautyshop.net
Location: Howick, Auckland, New Zealand