Contact Us
We would love to hear from you.
Feel free to reach out using the below details.
FREQUENTLY ASKED QUESTIONS
We offer free shipping with orders of which actual purchase amount NZD 50 and over.
Please refer to shipping tab in help below the website for detail.
Tracking codes are generated when the parcel is handed over to the courier(DHL, EMS Express).
After the parcel is transferred to the courier, the tracking number will be available at your membership account within 2-3 days.
[PC version]: MY ACCOUNT > TRACK ORDERS
[Mobile App]: Top Left Menu (三) > TRACK ORDERS
Once, the tracking number is provided, you may also track your orders and get updates on the estimated delivery date at the following links.
▶ DHL Track & Trace URL: www.dhl.com/kr-en/home/tracking.html
▶ EMS Track/Confirm URL: ems.epost.go.kr/front.Tracking01Eng.postal
▶ QXPRESS Track URL: https://www.qxpress.net/
The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the date of receipt
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service
We regret to inform you that we cannot estimate the restocking schedule exactly.
If you contact Contact us, we will let you know the expected warehousing schedule.
Please contact our CS center for the damaged item within 7 days from the date when the item is delivered to you.
As the procedure to identify a damaged item, the photos as follows are required.
1. The photo of the damaged item
*A detailed photo which can be identified the extent of the damage
2. The invoice photo of the parcel box